Differences

This shows you the differences between two versions of the page.

--- call2field_mobile [2021/08/17 14:41] – [Call2Field Mobile] gareth
+++ call2field_mobile [2021/08/24 08:19] (current) – external edit 127.0.0.1
@@ Line 3: / Line 3: @@
 Call2Field Mobile is the [[Employee|Engineer]] portal for Call2Field. It Acts as a minimalist version of the regular version of Call2Field, in Mobile you have access to the call, Call diary  and Call add sections.\\
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+**Requirements**
+\\
-==== Requirements ====
+Call2Field Mobile will run on almost any device which runs a HTML 5 compatible web browser.
+Please see the [[Recommended System Requirements]] for more details
-Device Requirements
-Any device (Smartphone, tablet, PC, laptop etc) that runs a HTML 5 capable web browser will be able to run Call2Field Mobile. Different browsers will work in different ways, and we may recommend the best browser at the time for the best experience, however the main ones to use are Google Chrome, Firefox and Safari.
-When looking at devices, we always recommend that you try to ensure that your chosen device is running an up to date version of its operating system and browser. We do not recommend that you use any device that is over 3 years old as we cannot guarantee that they’ll still be receiving updates, and therefore cannot be sure of the experience you’ll get.
-**SSL Requirements**
-As of October 2018, the major internet browser companies enforced a new security requirement for web pages that use certain features, and as Call2Field Mobile falls within this category it now requires an SSL certificate and domain name to comply with the guidelines.
-To use Call2Field Mobile, you (as a company) will need the following:
-  - Get a Domain Name (e.g. remote.yourcompanyname.com) to be used on your server
+You will need an SSL Certificate and Domain name, but this should be handled during your Installation stage.
-  - Send us your domain name and we’ll generate a Certificate Request to send back to you.
-  - Use the certificate request that we’ve sent you to purchase a certificate from a company such as GoDaddy (or from your IT company).
-  - Send us the certificate and we’ll install it on your server and point it to Call2Field Mobile.
-  - We will then send you the link for Call2Field Mobile.
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-==== Mobile Log In ====
-To log into Call2Field Mobile, go to the link which will have been sent through by your office team. This will be the external DNS, for example:
+==== Log In ====
-‘https://remote.example.com/Call2FieldMobile’.
+To log into Call2Field Mobile, go to your URL (e.g. https://remote.example.com/call2fieldmobile)
 {{ :mobile_login_screen.png?600 |}}
@@ Line 123: / Line 110: @@
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-==== Calls ====
+===== Call Tabs =====
 The Calls screen is where all of the active Calls are kept within Call2Field Mobile. Click the Calls icon from the Dashboard, or use the menu dropdown to load this screen.
@@ Line 131: / Line 118: @@
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-**All Calls**
+==== All Calls ====
 The All Calls tab shows a list of all of the jobs assigned to you, regardless of Status.
@@ Line 138: / Line 126: @@
 {{ :mobile_all_calls_screen.png?600 |}}
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-**OPEN Calls**
+==== OPEN Calls ====
 The Open Calls tab shows a list of all jobs assigned to you, which have not been started or received yet. These Calls are not available offline yet, as they will need to be Received in order to save them to the device.
@@ Line 148: / Line 135: @@
 Tick the boxes to the left of any Calls you wish to Receive, and then click ‘Receive Calls’ at the bottom of the list (this button will only appear once you’ve ticked at least one box).
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-**RECD Calls**
+==== RECD Calls ====
 The Received Calls tab shows a list of all Calls which you have marked as Received. It is recommended that any Calls which you wish to work on that day are received either first thing in the morning, or the night before to make sure that the most up to date version of that Call is saved to your device.
@@ Line 160: / Line 146: @@
 Click the blue ‘Arrive’ button to set your arrival time for that Call.
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-**COMP Calls**
+==== COMP Calls ====
 The Completed Calls tab shows a list of all Calls assigned to you which have been completed in the past 30 days. These stay on here for easy access if you need to check a job that you’ve recently finished. After the 30 days, these Calls can still be found in the Call Finder.
@@ Line 172: / Line 157: @@
 These Calls are only visible when in Online mode.
-----
-**Diary View**
+==== Diary ====
 The Diary view is designed to allow you to see your jobs in a calendar style view rather than just in a list. You can view this in Month, Week, Day, or an appointment style List view.
@@ Line 187: / Line 171: @@
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-** Call**
+===== Call =====
+==== Call Overview ====
 When you click on the Call you wish to view, you’ll see all of the information relating to that Call on screen. You will see different blue buttons at the top depending on if you are Online or Offline.
   * The ‘Add Field Report’ button also appears at the bottom of the screen. Click this when you are ready to add your Field Report (e.g. the job report of what you have done on this visit).
@@ Line 202: / Line 187: @@
 ----
-**Equipment**
+====Equipment====
 The Equipment section will show any Equipment listed against this Call. This is followed by the Call Notes section which will show existing Notes, as well as allow you to add your own Call Notes without adding a whole Field Report.
@@ Line 389: / Line 374: @@
 The Location screen on Call2Field Mobile will show you the co-ordinates of where you currently are, providing you have enough of a signal for it to pinpoint you.
-{{ :mobile_location_info.png?600 |}}
+{{ :mobile_location_info.png?400 |}}
 You can click to view your location on Google Maps in a new tab.
 There is no real need to view this page, it is purely for information in the background and has no impact on your Calls.