Differences

This shows you the differences between two versions of the page.

--- call_type [2021/09/06 13:11] – [Add Call Type] darryl
+++ call_type [2021/09/06 13:19] (current) – external edit 127.0.0.1
@@ Line 21: / Line 21: @@
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+==== Charges ====
+The Charges tab is used to set up the standard charges for this Call Type. If the Call is linked to a [[Contract]] which has charges, these will override the Call Type charges.
+{{ :calltypecharges.png?600 |}}
+The Charges fields are detailed below:
+^Field^Description^
+|Callout Charge|The cost of a callout|
+|WorkTime Charge|The hourly labour rate|
+|Travel Charge|The hourly travel rate|
+|Callout Included|The number of hours that are included in the Callout cost|
+|Rounding Factor|Rounding of charges, e.g. every 1 hour, or every half hour (0.5)|
+|Minimum Qty|Smallest unit of time that will be charged|
+|Are Parts Billable|Should Parts be billable by default under this Call Type|
+|Is Time Billable|Should Time be billable by default under this Call Type|
+----
+==== Part Allocation ====
+Part Allocation can be used to set standard Parts against this Call Type which will be added to the [[Call#Call Parts|Call Parts]] tab. This can be set to either be generic, or based on a [[Product]] or [[Product Group]].
+{{ :calltypepartalloc.png?600 |}}
+----
 ==== Appearances ====
   * Call Types are a crucial code within the [[Call]] Module, and appear in most  places that a Call does.