Differences

This shows you the differences between two versions of the page.

--- customer [2021/08/16 14:59] – [Attachments] darryl
+++ customer [2023/06/21 10:33] (current) – external edit 127.0.0.1
@@ Line 14: / Line 14: @@
 From the list view, you can either add a new record by clicking the 'Add New Customer' button on the top left of this screen, or double click an existing Customer record to load it. You can also use the search bars for each field to narrow down your results, or use the Advanced Search to select a field which isn't in the standard list.
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+If you wish to show or hide customers who are inactive, you can also click the "Include inactive Customers" Tick box. Customers who are inactive will show up on the list in Red. This will also show customers who are on Hold. They will be marked with a **🛇** symbol next to their customer number.
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 ====Add New Customer====
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 To add a new Contact, click the 'Add New Contact' button on the Contacts tab, and then fill in the pop-up window.
+Please note that in order for you to be able to send emails or SMS messages to any contacts, you must obtain permission under GDPR and tick the appropriate boxes for each contact individually.
 {{ :customercontactadd.png?nolink&600 |}}
@@ Line 82: / Line 86: @@
 The Attachments tab is used to store files against a record. Many screens have an attachments tab, but all function in the same way.
+{{ ::attachments_list.png?nolink&800 |}}
 To add a new Attachment, click the 'Add Attachment' button or drag & drop your file onto the yellow box.
-You can then view and download these whenever you need to.
+You can then view and download these whenever you need to using the eye and download buttons on the record.
+To Edit an attachment, click on the pencil icon on the left of the list. This will open up the edit window where you can re-upload it, change the description or change it's privacy settings.
+{{ :attachment_add_customer.png?nolink&600 |}}
+Public and Private attachments are visible or invisible to Mobile users respectively. On customer attachments there is an extra tick box which allows attachments to be visible in the Customer Portal.
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 ==== History ====
+The History tab is used to allow you to view either Call or Invoice history for your chosen Customer. The tab itself is a dropdown and has the options for either Call or Invoice. Clicking either of these options will open that specific list within the History tab.
+** Call History **
+The Call History tab will display any Calls associated with this Customer, and allow you to view them by double clicking on them. You can also click the Add New button to create a new Call.
+{{ :customercallhistorytab.png?nolink&800 |}}
+** Invoice History **
+The Invoice History tab will display any Invoices associated with this Customer - whether that is a Call, Contract or Sales Order Invoice. You can double click an Invoice to view the PDF file.
+{{ :customerinvoicehistorytab.png?nolink&800 |}}
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 ==== Generate PPM's ====
+{{ :customergenerateppms.png?nolink&200|}}
+The Generate PPM's tab isn't a tab as such, as when clicked it will open a pop-up window where you can choose what you'd like to generate.
+You can select a Start and End Date, whether or not a Contract is required, and whether to generate PPMs set up against the Site and/or Equipment. Clicking Create will then generate Calls for any valid records within your criteria.
+Please see the [[PPM]] screen for more detail on Planned Maintenance.