Differences

This shows you the differences between two versions of the page.

--- email [2024/10/17 13:07] – nick
+++ email [2024/10/17 13:21] (current) – external edit 127.0.0.1
@@ Line 156: / Line 156: @@
 If "Microsoft" does not appear as an option in the dropdown menu however, then your Email Admin has not yet registered Call2Field with your Microsoft Business account, and the following steps need to be taken to enable them:
- - Firstly, there are some adjustments that our support team will need to make to your Call2Field back-end to enable this form of sign-in on your system, so start by giving us a call at [[tel:01296350350|01296 350350]], or by email to [[mailto:support@redzebrasoftware.com|support@redzebrasoftware.com]] to let us know that we need to set up your server to handle "Microsoft Tenant Authentication".
+  - Firstly, there are some adjustments that our support team will need to make to your Call2Field back-end to enable this form of sign-in on your system, so start by giving us a call on __01296 350 350__, or by email to [[mailto:support@redzebrasoftware.com|support@redzebrasoftware.com]] to let us know that we need to set up your server to handle "Microsoft Tenant Authentication".
+  - Your Email Admin needs to register Call2Field as a "Tenant" and in doing so generate a "**Tenant ID**" for Call2Field, using the **Microsoft Entra** management system. If your Email Admin isn't sure how to do this, please direct them [[https://learn.microsoft.com/en-gb/entra/external-id/customers/how-to-create-external-tenant-portal|to the following Microsoft help manual]].
+  - Once Tenant ID for Call2Field has been created, you or they need to enter it into our system through the system settings:
+      * Open **System Settings** from the dropdown menu in your username (top-right)
+      * Stay on the first tab (**General**) and enter the code enter the code in the **Microsoft Tenant Id** textbox, in the **Email Options** section at the bottom of the page.
+      * Click the **SAVE SETTINGS** button at the top-right.
+  - You must make sure that the first user to log in through this system is a Business Account **Administrator**, selecting the "Microsoft" option that will have appeared in the "Email Type" dropdown of both of the email settings, and by then clicking the "Sign in with Microsoft" button that selecting "Microsoft" will cause to appear.
+  - Once that's all done, all your user should be able to log in the normal way, [[#microsoft|as described above]].
- - Your Email Admin needs to register Call2Field as a "Tenant" and in doing so generate a "**Tenant ID**" for Call2Field, using the **Microsoft Entra** management system. If your Email Admin isn't sure how to do this, please direct them [[https://learn.microsoft.com/en-gb/entra/external-id/customers/how-to-create-external-tenant-portal|to the following Microsoft help manual]].
- - Once Tenant ID for Call2Field has been created, you or they need to enter it into our system through the system settings:
-  - Open **System Settings** from the dropdown menu in your username (top-right)
-  - Stay on the first tab (**General**) and enter the code enter the code in the **Microsoft Tenant Id** textbox, in the **Email Options** section at the bottom of the page.
-  - Click the **SAVE SETTINGS** button at the top-right.
- - You must make sure that the first user to log in through this system is a Business Account **Administrator**, selecting the "Microsoft" option that will have appeared in the "Email Type" dropdown of both of the email settings, and by then clicking the "Sign in with Microsoft" button that selecting "Microsoft" will cause to appear.
+====== Need More Help? Contact Support ======
- - Once that's all done, all your user should be able to log in the normal way, [[#microsoft|as described above]].
-----
-If you are having any issues with setting up your emailing, please contact [[support@redzebrasoftware.com]] for assistance.
+If you have any issues setting up your email that this wiki hasn't clearly conveyed to you then please contact our support department at by mailing [[support@redzebrasoftware.com]] or by calling __01296 350 350__ for assistance.