Differences

This shows you the differences between two versions of the page.

--- monitor [2021/08/04 13:52] – [List View] gareth
+++ monitor [2021/08/24 09:28] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Monitor ======
-The Call Monitor screen part of the Call Module and is used to view and manage all of you jobs. It can be filtered and configured to display only the data that you wish to see, other users can have their own configurations of this.
+The Call Monitor screen is part of the Call Module, and is used to view a live list of all active or recently closed [[Call|Calls]]. The Monitor can either be opened on the current tab, or using the 'new tab' option under Monitor on the Nav Bar.
 ----
-==== Monitor ====
+==== Monitor List ====
-You can access the monitor screen by clicking the "Monitor" option on the home screen, here you will be presented with a list view of all the calls on the system similar to the [[Call]] list view screen. However on this screen, calls are colour coded to represent there current response windows (these windows and colours can be changed to meet your requirements).
+The Monitor is essentially a Call List which can be filtered and colour-coded to suit the User's requirements.
+Each of the columns can be re-ordered, sorted and added/removed to give you your own personal view.
-''Insert Image Here''
+{{ :callmonitorlist.png?nolink&800 |}}
-You can click on the three dots on the field headings to add or remove columns, or sort them.
+Click the three dots on any of the column headers to make changes to the available columns.
-To change your settings and apply filters, click the Settings button on the top left & the filter options will expand from the top. You can make changes to these, and then click Save Settings to save your chances. Click Close Settings to hide this section.
+----
+==== Settings ====
+To change your Monitor settings, click the Settings button on the top left. This will open up a menu with various filters and options.
-''Insert Image Here''
+{{ :callmonitorsettings.png?nolink&800 |}}
-Once you have configured it, you can then leave it on screen, and click on Calls to open them in a separate tab.
+You can filter by Call Status, [[Customer]], [[Area]], [[Employee|Engineer]], [[Call Type]], and [[Custom Code]]
+There are also Response settings which allow you to choose which colour a Call will appear as based on how close to the Response deadline it is.
+Once you have set up your Monitor the way you like it, give it a name and click Save. This will then be unique to your User.