Differences

This shows you the differences between two versions of the page.

--- monitor [2021/08/24 09:06] – [Monitor] darryl
+++ monitor [2021/08/24 09:28] (current) – external edit 127.0.0.1
@@ Line 4: / Line 4: @@
 ----
-==== Monitor View ====
+==== Monitor List ====
-You can access the monitor screen by clicking the "Monitor" option on the home screen, here you will be presented with a list view of all the calls on the system similar to the [[Call]] list view screen. However on this screen, calls are colour coded to represent there current response windows (these windows and colours can be changed to meet your requirements).
+The Monitor is essentially a Call List which can be filtered and colour-coded to suit the User's requirements.
+Each of the columns can be re-ordered, sorted and added/removed to give you your own personal view.
-''Insert Image Here''
+{{ :callmonitorlist.png?nolink&800 |}}
-You can click on the three dots on the field headings to add or remove columns, or sort them.
+Click the three dots on any of the column headers to make changes to the available columns.
-To change your settings and apply filters, click the Settings button on the top left & the filter options will expand from the top. You can make changes to these, and then click Save Settings to save your chances. Click Close Settings to hide this section.
+----
+==== Settings ====
-''Insert Image Here''
+To change your Monitor settings, click the Settings button on the top left. This will open up a menu with various filters and options.
-Once you have configured it, you can then leave it on screen, and click on Calls to open them in a separate tab.
+{{ :callmonitorsettings.png?nolink&800 |}}
+You can filter by Call Status, [[Customer]], [[Area]], [[Employee|Engineer]], [[Call Type]], and [[Custom Code]]
+There are also Response settings which allow you to choose which colour a Call will appear as based on how close to the Response deadline it is.
+Once you have set up your Monitor the way you like it, give it a name and click Save. This will then be unique to your User.