Differences

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+====== Monitor ======
+The Call Monitor screen is part of the Call Module, and is used to view a live list of all active or recently closed [[Call|Calls]]. The Monitor can either be opened on the current tab, or using the 'new tab' option under Monitor on the Nav Bar.
+----
+==== Monitor List ====
+The Monitor is essentially a Call List which can be filtered and colour-coded to suit the User's requirements.
+Each of the columns can be re-ordered, sorted and added/removed to give you your own personal view.
+{{ :callmonitorlist.png?nolink&800 |}}
+Click the three dots on any of the column headers to make changes to the available columns.
+----
+==== Settings ====
+To change your Monitor settings, click the Settings button on the top left. This will open up a menu with various filters and options.
+{{ :callmonitorsettings.png?nolink&800 |}}
+You can filter by Call Status, [[Customer]], [[Area]], [[Employee|Engineer]], [[Call Type]], and [[Custom Code]]
+There are also Response settings which allow you to choose which colour a Call will appear as based on how close to the Response deadline it is.
+Once you have set up your Monitor the way you like it, give it a name and click Save. This will then be unique to your User.