Equipment records are assets or machines that belong to a particular Site. They are made up of a Serial Number, Site and Product. A Site may have many Equipment records linked to it.

Equipment can be found under the Customer module, either by going to the Equipment screen, or by going to the Equipment tab within the Site screen.

Clicking the Equipment option under the Customer Module will open the list view, here you'll be able to see every piece of Equipment that is currently on your database.

From this list view you can select and modify any piece of Equipment, you can do this either by scrolling down the list, or you can use the search fields at the top of each column to search for a specific piece of info that pertains to that field (e.g. searching the Product name in the Product column). Once you have found the Equipment you wish to modify, simply double click on it and it will open that record.

You can add new equipment in a few ways, the first way is to click the “Add New Equipment” button on the equipment list view page. you can also hover over the customer module and select the “+” icon next to the equipment section, Or you can click the “New” button when you're already viewing a piece of equipment.

On the add screen that opens be sure to fill out the mandatory fields (marked in red), these include the product name and the site you want to assign it to. IF these fields need to be made specifically for this piece of equipment, you can click “+” icon that is next to the respective field you want to add (e.g product). After filling out all the necessary fields for the new equipment, click the “Save Equipment” button.

When you save or load a customer record, you'll be able to view the record as well as make changes to it if you want to.

There are tabs located at the top of the Equipment window, these tabs will allow you to see other records that are attached to this specific piece of equipment, You can use the PPM tab to view the order history of a part Or you can use the Call history tab to view the calls that that equipment has been used on. You can also create new records for each of these tabs respectively by clicking the “Add new …” option at the top of each tab.

The Call History tab will show a list of all previous Calls raised against your chosen Equipment. You can also click the 'Add New Call' button to create a new Call from this screen. You can also double click any Call to load it.

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For more information, please see the Call page.

The Attachments tab is used to store files against a record. Many screens have an attachments tab, but all function in the same way.

To add a new Attachment, click the 'Add Attachment' button or drag & drop your file onto the yellow box. You can then view and download these whenever you need to.