problem
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Problem
The Problem codes are used when adding a call, they are an optional field that can be filled out to prefix a problem before explaining it further in the problem notes field.
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Problem codes are used similarly to the fault and repair codes they can be used to at a glance, understand what an issue is. The main difference being that Problem codes are present next to the notes section of a call.
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Appearances
- Problem codes make an appearance as a n optional field to fill in when adding notes to a call, they appear just above the “notes” field
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