Differences
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| problem [2021/08/31 08:10] – created gareth | problem [2021/09/06 15:05] (current) – external edit 127.0.0.1 |
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| ===== Problem ===== | ===== Problem ===== |
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| The Problem codes are used when adding a call, they are an optional field that can be filled out to prefix a problem before explaining it further in the problem notes field. | The Problem Code is a dropdown field which can be used when adding a [[Call]]. It is an optional field, but can be very useful when reporting or trying to categorize your jobs based on the type of issue. |
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| ''Insert Image Here'' | Problem Codes are similar to [[Fault]] and [[Repair]] codes, however they are filled in by the person taking the Call, using information usually given by the Site Contact. |
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| Problem codes are used similarly to the [[fault|]] and [[repair|]] codes they can be used to at a glance, understand what an issue is. The main difference being that Problem codes are present next to the notes section of a call. | The Problem Code can be found within the Codes list. |
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| ''Insert Image Here'' | {{ :problemcode.png?600 |}} |
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| ---- | Adding or editing the Problem Code will open a pop-up window. |
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| | {{ :problemcodeadd.png?600 |}} |
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| ==== Appearances ==== | ==== Appearances ==== |
| * Problem codes make an appearance as a n optional field to fill in when adding notes to a call, they appear just above the "notes" field | * Problem Codes are an optional field found next to the Problem Notes on the [[Call]] screen. The Problem Code itself can contain preset text which will populate the Problem Notes. |
