Differences

This shows you the differences between two versions of the page.

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+===== Problem =====
+The Problem Code is a dropdown field which can be used when adding a [[Call]]. It is an optional field, but can be very useful when reporting or trying to categorize your jobs based on the type of issue.
+Problem Codes are similar to [[Fault]] and [[Repair]] codes, however they are filled in by the person taking the Call, using information usually given by the Site Contact.
+The Problem Code can be found within the Codes list.
+{{ :problemcode.png?600 |}}
+Adding or editing the Problem Code will open a pop-up window.
+{{ :problemcodeadd.png?600 |}}
+----
+==== Appearances ====
+  * Problem Codes are an optional field found next to the Problem Notes on the [[Call]] screen. The Problem Code itself can contain preset text which will populate the Problem Notes.