Monitor

The Call Monitor screen is part of the Call Module, and is used to view a live list of all active or recently closed Calls. The Monitor can either be opened on the current tab, or using the 'new tab' option under Monitor on the Nav Bar.

The Monitor is essentially a Call List which can be filtered and colour-coded to suit the User's requirements. Each of the columns can be re-ordered, sorted and added/removed to give you your own personal view.

Click the three dots on any of the column headers to make changes to the available columns.

To change your Monitor settings, click the Settings button on the top left. This will open up a menu with various filters and options.

You can filter by Call Status, Customer, Area, Engineer, Call Type, and Custom Code There are also Response settings which allow you to choose which colour a Call will appear as based on how close to the Response deadline it is.

Once you have set up your Monitor the way you like it, give it a name and click Save. This will then be unique to your User.